Interactive training module
Accessing Records: Need to Know, Not Nice to Know
A short, scenario-based module following Sarah, an admin worker who finds a well-known patient in her booking queue. Built to change behaviour, not just tick a box.
Learning outcomes
- Explain the difference between 'need to know' and 'nice to know' access
- Apply the 3-Second Pause: Duty, Relevance, Confidentiality
- Recognise the legal, professional and personal consequences of unauthorised access
- Know what to do when a high-profile or known person appears in your work queue
Who it's for
Regulatory alignment
ICO
UK GDPR & Data Protection Act 2018 — lawful, necessary access only.
CQC
Supports Regulation 17 (good governance) evidence.
DSPT
Contributes to Data Security Standard 3 staff training evidence.
Practice Licence
£195
One-off fee · up to 30 staff
- 12 months' access for your team
- Unlimited attempts per learner
- Individual certificates with verification ID
- Completion records for CQC / DSPT evidence
Access details are sent to your practice lead within one working day of purchase.
Learner privacy notice
What we collect: your name, completion date, quiz result and certificate verification ID.
Why: to issue your certificate and let your employer evidence training compliance.
How long: records are kept for 12 months from completion, then securely deleted.
Protection: handled in line with UK GDPR and the Data Protection Act 2018. We never sell or share your data for marketing.
Your rights: you may request access, correction or deletion at any time by contacting Catley Solutions Ltd.